Shipping & Returns
Because our items are printed at a variety of of different vendors, you may receive 2 or more packages for your order. We try to source items we like, to print on. Sometimes those items are offered by different companies, hence the idea that you will get 2 different packages. Each item is printed as you order it, and then shipped directly to you. Depending on which vendor is printing it, it can take up to 12 or 14 days once they receive the order (and they receive the order the same day you make the order). Generally it is faster than that, however if you have not received your package in that time, email us and we will look into it.
RETURNS & EXCHANGES
Mistakes made in your order will gleefully rectified until you are happy. We are all human and we, as well as our printers can mess up at times. As long as it is our fault, we will work to make you 100% happy.
- Refunds: We will refund your purchase price for any reason as long as the request is made before 25 days of the receipt of your items. After 25 days, we offer no refund. Shipping is not refunded. To request a refund, email us at: Hello@HeroTogs.com. Provide us your name, item, invoice number, what you would like to return, and for our own knowledge a reason for the return.
To return the item, please send the items back to:
1351 Maurine St.
Billings, MT 59105